Refund policy
Last updated: 2 October 2026
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Faulty or damaged items
If something arrives damaged or develops a fault, contact us with your order number, a description of the problem and photos. We'll work with you on a repair, replacement or refund, as the Australian Consumer Law requires, and we'll cover return freight for faulty items.
Warranty
On top of your consumer law rights, we warrant our gear against defects in materials and workmanship from the date of delivery:
- Rooftop tents: 2 years
- Awnings, hot-water systems and other gear: 1 year
The warranty doesn't cover normal wear and tear, damage from accidents, misuse, incorrect installation or modification, or mounting gear in ways the instructions don't allow. To make a claim, contact us with your order number and photos of the problem.
Refunds
Once we've received and checked a return, we'll refund to your original payment method. We'll email you when the refund has been processed.
Contact
Message us through our contact page and we'll help.